AWE Org Design — Visual Reference¶
Agentic Workforce Era (AWE) Organizational Model Version: 1.1 | April 2026 | Internal — Confidential
Unfamiliar term? See the AWE Glossary.
1. The Transformation: Old Model → New Model¶
OLD: Traditional Hierarchy
~~~~~~~~~~~~~~~~~~~~~~~~~~
┌─────────────┐
│ CEO │
└──────┬──────┘
│
┌──────┴──────────────────┐
│ │ │ │ │
VP VP VP VP VP
Eng Prod Sales Ops HR
│ │ │ │ │
Dir Dir Dir Dir Dir
│ │ │ │ │
Mgr Mgr Mgr Mgr Mgr
│ │ │ │ │
ICs ICs ICs ICs ICs
6 layers. 5+ VPs. Directors and managers.
Product owns prioritization.
Information flows up and down.
NEW: AWE Flat Model
~~~~~~~~~~~~~~~~~~~
┌─────────────────────────────┐
│ CEO │
│ World Model + Operating │
│ Model │
└──────────────┬──────────────┘
│
┌──────────────┬─────────────┼─────────────┬──────────────┐
│ │ │ │ │
COO VP of People Head of CSA Sales &
Success Services Marketing
and PayOps
│ │ │ │ │
ICs ICs ICs BSAs + TSAs ICs
2 layers. WLT + CEO. No managers.
ICE + agentic tooling replace Product.
Information flows everywhere.
2. WLT & Core Operating Structure¶
┌─────────────────────────────────────────┐
│ Worksuite Leadership Team (WLT) │
│ │
│ CEO │
│ COO │
│ VP of People Success (Diana Upson) │
│ Head of Services and PayOps │
│ (Cristin Monnich) │
│ CSA (Chief Solution Architect) │
│ │
│ Focus: People & Execution │
└──┬────┬─────┬──────┬──────┬──────────────┘
│ │ │ │ │
┌───────────────┘ │ │ │ └───────────────┐
│ │ │ │ │
┌──────┴───────┐ ┌────────┴──┐ ┌┴────────┐ ┌──────┴────────┐ ┌┴────────────────┐
│ Core │ │ People │ │ People │ │ Worksuite │ │ Solution │
│ Functions │ │ Success │ │ Exper- │ │ Services │ │ Architects │
│ (CEO + COO) │ │ (VP of │ │ ience │ │ (Head of │ │ (CSA) │
│ │ │ People │ │ (COO) │ │ Services │ │ │
│ Sales & Mktg │ │ Success) │ │ │ │ and PayOps) │ │ BSAs ◄──► TSAs │
│ Finance │ │ │ │ Tools │ │ │ │ │
│ Sec & Infra │ │ Wellbeing │ │ Access │ │ PayOps │ │ CSBs TSBs │
│ │ │ Culture │ │ AI │ │ CompOps │ │ (CAPs) BCs │
│ │ │ T-SEMS │ │ Process │ │ Help Desk │ │ PSBs │
│ │ │ │ │ Comms │ │ │ │ │
└──────────────┘ └───────────┘ └─────────┘ └───────────────┘ └─────────────────┘
◄── ICE Framework powers all solution work ──►
◄── DPEV governs all builds ──►
◄── D3 resolves disputes ──►
3. Complete Org Structure¶
┌───────┐
│ CEO │
└───┬───┘
│
┌────────────┬───────────────────┼─────────────────┬──────────┐
│ │ │ │ │
┌───┴───┐ ┌─────┴─────┐ ┌────────┴────────┐ ┌────┴────┐ ┌───┴───┐
│ COO │ │ VP of │ │ Head of │ │ CSA │ │ Sales │
│ │ │ People │ │ Services and │ │ │ │ & │
│ │ │ Success │ │ PayOps │ │ │ │ Mktg │
│ │ │ (Diana) │ │ (Cristin) │ │ │ │ │
└───┬───┘ └─────┬─────┘ └────────┬────────┘ └────┬────┘ └───┬───┘
│ │ │ │ │
┌─────┼─────┐ │ ┌──────┼──────┐ ┌───┴───┐ ICs
│ │ │ │ │ │ │ │ │
Fin Sec People People Pay Comp Help BSAs TSAs
& Exper- Success Ops Ops Desk
Inf ience + T-SEMS
─── ──── ──────── ──────────── ──── ──── ───── ──── ────
ICs ICs ICs ICs ICs ICs ICs ICs ICs
EVERYONE BELOW THE WLT LINE IS AN IC.
No directors. No managers. No team leads.
┌──────────────────────────────────────────────────────┐
│ Frameworks that connect them: │
│ │
│ ICE ─── How we build solutions │
│ DPEV ── How we execute builds │
│ D3 ──── How we make decisions (peer-to-peer) │
│ STO ─── Who owns a work product (not a team) │
└──────────────────────────────────────────────────────┘
4. Operating Flow: Old vs New¶
Old: The 11-Stage Death March¶
Customer Account Product Product Eng Eng
Issue ──► Mgr ──► Mgr ──► Backlog ──► Lead ──► Sprint
│ │ │ │
│ "Can you │ Sits for "We need │
│ look │ weeks/ to scope │
│ into │ months this" │
│ this?" │ │ │
│ ▼ │ ▼
│ ┌──────────┐ │ ┌──────────┐
│ │ PRD │ │ │ Ticket │
│ │ Writing │ │ │ Grooming │
│ └──────────┘ │ └──────────┘
│ │ │
│ │ ▼
│ QA ◄┘ Dev Builds
│ │ │
│ ▼ ▼
│ UAT/Staging Code Review
│ │ │
│ ▼ │
│ Release ◄────────────────────┘
│ │
│ ▼
└─── Customer gets answer 6-12 weeks later (maybe) ───┘
11+ handoffs. 3+ teams. 6-12 week cycle.
Information degrades at every handoff.
New: BSA → TSA Direct Loop¶
Customer Customer
Need Solution
│ ▲
▼ │
┌──────────────────────┐ ┌──────────────────┐ │
│ BSA │ │ TSA │ │
│ │ │ │ │
│ 1. Hear customer ├───►│ 3. Create TSB │ │
│ 2. Design solution │ │ 4. Break into │ │
│ using ICE │ │ BCs (3d max) │ │
│ 5. Create CSB │◄───┤ 6. DPEV cycle │ │
│ 7. Deliver to │ │ per BC │ │
│ customer ────────┼────┼────────────────────┘ │
│ │ │ │
└──────────────────────┘ └─────────────────────────┘
2 roles. 1 handoff. 3-day build cycles.
BSA keeps customer context end-to-end.
No information loss. No backlog graveyard.
What Replaced the 11 Stages¶
┌──────────────────────────────────────────────────────┐
│ Account Mgr ──────► BSA (same person, more power) │
│ Product Mgr ──────► Eliminated (ICE + agents) │
│ Product Backlog ──► Eliminated (no queue) │
│ PRD Writing ──────► ICE Spec (BSA writes it) │
│ Eng Lead ─────────► TSA (direct partner to BSA) │
│ Sprint Planning ──► BC (3 days, just start) │
│ Ticket Grooming ──► Eliminated │
│ Dev Builds ───────► BC Execute phase (DPEV) │
│ Code Review ──────► BC Verify phase (DPEV) │
│ QA/UAT ───────────► BC Verify phase (DPEV) │
│ Release ──────────► Ship at end of every BC │
└──────────────────────────────────────────────────────┘
5. Day 1: What Changes Immediately¶
Stop / Start¶
┌─────────────────────────────────┬────────────────────────────┐
│ STOP │ START │
├─────────────────────────────────┼────────────────────────────┤
│ ✖ Product team meetings │ ✔ BSA/TSA pairings │
│ ✖ Sprint planning │ ✔ 3-day Build Cycles │
│ ✖ Backlog grooming │ ✔ ICE Specs for new work │
│ ✖ PRDs │ ✔ DPEV for every build │
│ ✖ Manager 1:1s │ ✔ Peer D3 decisions │
│ ✖ Status update meetings │ ✔ Agentic dashboards │
│ ✖ Reporting up the chain │ ✔ T-SEMS (Diana) │
└─────────────────────────────────┴────────────────────────────┘
Role Changes¶
┌─────────────────────────────────────────────────────────────┐
│ Product Managers ──────► BSA or TSA (based on strength) │
│ Engineering Managers ──► TSA (IC track) │
│ Account Managers ──────► BSA (expanded scope) │
│ Team Leads ────────────► IC (STO when leading a build) │
│ Directors ─────────────► IC or WLT (case by case) │
│ │
│ No one loses a job. Titles change. Scope changes. │
│ Management layers compress into IC + framework. │
└─────────────────────────────────────────────────────────────┘
Day 1 Checklist¶
┌─────────────────────────────────────────────────────────────┐
│ □ Announce WLT: CEO, COO, VP of People Success (Diana), │
│ Head of Services and PayOps (Cristin), CSA │
│ □ Publish role definitions: BSA, TSA, STO │
│ □ Publish frameworks: ICE, DPEV, D3 │
│ □ Map every person to new role (use Agentic Census) │
│ □ Cancel recurring product/sprint ceremonies │
│ □ Set up first BSA-TSA pairings for active customers │
│ □ Diana: launch T-SEMS baseline survey │
│ □ Cristin: confirm Worksuite Services team roster │
│ □ People Experience (COO): ensure tooling access for all │
│ □ First BC starts within 48 hours │
└─────────────────────────────────────────────────────────────┘
Document maintained by Red. Visual companion to org/awe-org-design.md.